Delete your account or a workspace
You delete your Uptika account or a workspace permanently in the dashboard under Settings › Plan and billing › Account and data, confirming with your password; you can download your data as JSON first.
How do you delete your account?
All on one card: Settings › Plan and billing › Account and data.
Download your data (optional)
The Download my data button saves everything we store about you as a JSON file. Keep it before you delete; afterwards it cannot be recovered.
Open the card
In the dashboard, go to the Account and data card at the bottom of Settings › Plan and billing.
Choose what to delete
Delete workspace: only this workspace, owner only; type the workspace name to confirm. Delete my account: your account and the workspaces you alone own; type SİL to confirm.
Confirm with your password
Enter your password and press Delete permanently. It happens right away and cannot be undone.
Go to the dashboard: Settings › Plan and billing.
What is the difference between deleting a workspace and your account?
A workspace is where your apps, keywords and team live; your account is your sign-in.
| Delete workspace | Delete my account | |
|---|---|---|
| Who can do it | Only the workspace owner | Anyone, for their own account |
| Confirmation | The workspace name and your password | The word SİL and your password |
| What is deleted | The workspace's apps, keywords, competitors, alerts, keys and readings | Your account, memberships and sessions, and the workspaces you alone own, with everything in them |
| Subscription | Cancelled | Cancelled for every workspace that is deleted |
| Afterwards | If you belong to another workspace you stay signed in; otherwise you are signed out | You are signed out |
A workspace that has another owner is not deleted with your account; only your membership is removed.
What remains after deletion?
Deletion is permanent; a deleted workspace or account cannot be brought back.
- Payment and receipt records are kept for 10 years under Turkish tax law, without the Turkish ID number.
- Product analytics and sign-in events are kept for at most 180 days and the error log for at most 90 days, then deleted.
When a subscription is cancelled there is no partial refund for the paid period; details in the cancellation and refund terms (in Turkish). All retention periods are on the Trust and Capabilities pages.
How do you delete it if you can't sign in?
First reset your password from the sign-in screen; the reset link goes to your account's e-mail address and is valid for 1 hour. Then delete with the steps above.
If that doesn't work, write "delete my account" to destek@uptika.app from your account's registered e-mail address. That is how we confirm the account is yours.
Questions
Can I get my data before I delete?
Yes. The Download my data button on the same card saves everything we store about you as JSON.
I only want to end my subscription. Do I need to delete my account?
No. Cancel the subscription under Settings › Plan and billing; at the end of the period you move to the free plan and your data is not deleted.
Can a deletion be undone?
No. The workspace's apps, keywords, competitors, alerts, keys and readings are deleted right away.
I'm not the workspace owner. Can I delete it?
No, only the owner can delete a workspace. You can delete your own account, which only removes your membership.
Why are my payment records kept?
Turkish tax law requires payment and receipt records to be kept for 10 years. They are kept without the Turkish ID number.