Two stores, one list
App Store reviews from each country storefront and the latest Google Play reviews. Filter by store, country, stars, version, reply status and text.
Reviews and insights
See the complaint that keeps coming back.
Uptika collects your reviews from both stores, filters them and groups the last six months into themes: the top complaint, the most requested feature, the version that broke something.
Uptika's reviews page reads your App Store and Google Play reviews every 6 hours; the insights page groups the last 180 days into up to 12 themes of complaints, bugs, requests and praise and backs each theme with verbatim quotes from the reviews.
Reviews and insights
What do you get?
Where the rating is heading
Star distribution, a weekly average over the last 26 weeks, the number of unanswered reviews and the share of 1–2 star reviews.
Themes with quotes
Up to 200 reviews from the last 180 days, grouped into themes, each with its review count, average stars and verbatim quotes. Quotes are checked against the review text.
By version and by month
Average rating for the last 20 versions and the last 12 months, so you see which release the rating dropped after.
Reply drafts
Have AI draft a reply of up to 350 characters in the review's language, without promising anything that was not offered.
How does it work?
Reviews are read
New reviews are pulled from the stores every 6 hours and gathered from all of the app's storefronts into one list.
Grouped into themes
The insights page groups reviews into complaints, bugs, requests and praise and writes a two- or three-sentence big picture on top. The analysis refreshes once a day.
Turn it into a release plan
The biggest complaint and the most requested feature are in front of you with counts; 1–2 star reviews waiting for a reply also land in the Do today list.
Free
Which plan includes it?
The review list is on every plan. Insights and AI reply drafts come with Starter, from $29 a month.
Questions
How often are reviews updated?
Every 6 hours. App Store reviews come from each storefront's public review feed and Google Play reviews from the public review list.
How many reviews do insights need?
At least 3. The analysis uses up to 200 reviews from the last 180 days and finds up to 12 themes.
What does the free plan include?
All reviews, filters, the star distribution and the weekly average are on every plan. Insights and AI reply drafts come with Starter.
Can quotes be made up?
No. Each quote is checked against the reviews' text; a quote that is not in a review is not shown.
Other features
Daily ping
What changed yesterday, what to look at today.
See the featurePlaybook
What to do today, in one list.
See the featureASO score and AI insights
One score, and exactly what to fix next.
See the featureApp review analysis: turn complaints into a release plan
A practical method to analyze App Store and Google Play reviews: a tagging scheme, what the stores' summaries miss, and a 30-minute weekly routine.
Read the guideReplying to app reviews: 25 templates for the App Store and Google Play
How to reply to App Store and Google Play reviews: where, the platform rules (Play's 350 characters, Apple's 24 hours), a triage routine and 25 templates.
Read the guideNegative reviews and rating drops: what to do and what not to do
Diagnose a rating drop on the App Store or Google Play, decide on an App Store rating reset, handle reviews you can't delete, and stay within store rules.
Read the guideOne-Star Reasons
Sorts an app's recent 1-2★ reviews by reason: crashes, ads, price, login, speed, with the version gap.
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